From the article: When a Client Thinks a Task is Simple
In our graphic design poll, 50% of those who answered said their least favorite “client quote” had something to do with the client assuming a task was easy. “This should be really easy,” “I JUST need you to (insert complicated task),” and “This shouldn’t take you long” were all very popular answers. Rather than react poorly to a comment such as this, try to look at the situation from the perspective of the client and react accordingly. How have you handled this type of situation in the past? Share your advice below.
Walk Them Through Your Process
- It takes practice, but you actually just have to stop yourself before you blurt out the expletives that come to mind. Take a deep breath, and walk the client through your process as calmly as you can. You don't need to give them a lesson in web-design, photography, page-layout. graphic design or whatever field your work might be in. But you must at all times maintain your status as the expert when working with a client. You can choose to be as technical or simplistic as you wish when explaining the work that you will have to do to fulfill their request. Respect them as the client just be in charge of the situation. If you are clear about your process, and sure about your process, you can gain leverage with the client when explaining the added difficulty in implementing the process. The client will respect you and your work more as you maintain your composure and professionalism. It all boils down to the fact that you are doing work for them that they cannot do for themselves.
It's within our expertise...
- "It certainly is something we can do for you. To ensure we do it the best possible way it might take longer than just throwing together some ideas, but rest assured you'll get the best quality result for the time invested."